Coca-Cola HBC Russia has successfully tested online shopping in several pilot regions. With the new service, you can place orders 24/7, interacting with the company at a convenient time. The launch represents the company's response to actual market demands.
The innovative Web portal started working launched in April 2018. In the summer, the online store underwent testing in the three most digitalized cities of Russia — Moscow, St. Petersburg, and Kazan. The service has more than 700 loyal clients, who regularly use it.
Users have appreciated the new platform, which is becoming an important additional sales channel for the company. The website is easy to use, it loads fast on any devices. In addition to placing orders, clients can learn about the range of products and novelties; personal account help track a credit balance, order history and promotional campaigns.
Next year the company intends to extend the service to all regions of Russia.
“Creating an online store from scratch requires significant resources, both human and financial. It is a complex technological challenge, and we considered every detail of the project, the process taking four years. Today both our clients and technologies are ready for such services. That’s why we are able to offer a simple and easy-to-use B2B platform, which has become our additional sales channel,” said Pavel Saunin, manager for the development of the customer service center at Coca-Cola HBC Russia.
“We are getting very positive feedback from our clients, and figures in our sales reports look good. It is safe to say that the service meets the needs of users and the demands of the market. However, we continue to work on our online store, adding new useful features. In particular, we intend to launch a loyalty program, gamify and personalize the interface,” said Alexander Zolotaryov, manager for the development of the Internet portal for clients.
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